FAQs


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How do I order?

  1. Call me - 1- 800-400-GOWN.  I will be happy to take your order over the phone.
  2. On-Line - Quick, Easy, and Secure.  Your credit card transactions are encrypted and secure.

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What Credit Cards do you accept?    

Visa, MasterCard and American Express.

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What is your Return Policy for headpieces, veils, and accessories?    

I stand behind all my Headpieces, Veils and Accessories and offer a satisfaction guarantee. If you are not happy with your Elizabeth Caroline purchase, I will exchange it, correct it or refund your money. You must contact me within three days of delivery, and the item(s) must not be worn. Items returned after the wedding date will not be allowed. The refund is for the full purchase price of the item(s), but does not cover Rush Charges. 

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What is your Return Policy for invitations?

Invitations are not returnable or exchangeable. The only exception would be in the event of an error made by Regency Thermographers. In this case, I will happily exchange the invitations or refund your money.

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What are the Shipping Charges for headpieces, veils, and accessories?    

FREE SHIPPING (USPS Priority Mail with Delivery Confirmation) on all headpiece, veil and accessory orders over $75.  Orders under $75 will be charged $4.95 for USPS Priority Mail with Delivery Confirmation.

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What are the Shipping Charges for invitations?

Shipping prices for invitations are determined by Regency Thermographer.  Rush Delivery is available.

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How long will it take to receive my order?

I process orders as they are received.  Please allow 2 - 4 weeks from your order date until you receive your order.  After you have placed your order I will e-mail you with an approximate ship date.  If a custom headpiece or veil requires more time, I will notify you immediately.  Invitations ship within 1 week of ordering and are shipped UPS Ground unless otherwise indicated.

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Do I have to order a headpiece and a veil together or can I order them separately?

All Elizabeth Caroline veils and headpieces are sold individually.

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Do you have Rush Delivery?

Yes.  I charge $30.00 for Overnight Delivery of headpieces, veils, and accessories.  Rush Delivery charges for invitations are determined by Regency Thermographer.

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What are veils made of?

All Elizabeth Caroline veils are 100% nylon tulle (also called bridal illusion) and are 108" wide, unless otherwise stated.  The veil can be any length, any number of layers, and finished with a variety of edges.  Silk tulle is available upon request.

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What colors of veil do you offer?

All of my veils are available in white, diamond white and ivory.

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What kind of veil edgings do you offer?

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How long are the veils?

    I offer veils in the following combination of lengths:

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Do you design custom headpieces and veils?

Yes.  Just give me your specifications and I will make the veil just for you.

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What kind of embellishments can you put on the veil?

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Can you make the veil detachable with Velcro?

Yes!

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What is a blusher?

A blusher is a separate plain edge veil worn over your face during the ceremony.  It can be pinned into your hair and easily removed after the ceremony.  It is 54 inches wide and approximately 24 inches long.

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What is a pouf?

A pouf is a folded layer of tulle approximately 3 inches high that is attached to the veil.  It adds height and a halo effect to the veil. 

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How do I attach the veil to my hair?

All Elizabeth Caroline Veils are sewn with invisible thread to a clear plastic comb.  The comb is hidden by the veil.

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Do you sell your products in retail stores?

At the present time my headpieces and veil are available exclusively through my  Website.

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Do you have a catalog you can send me?

No, my catalog is on-line.

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